Your Privacy & Our Policies

Privacy Policy
Last updated: December 2025

Real Life Included is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

Information We Collect

Information you provide

  • Name

  • Email address

  • Contact details

  • Information submitted through forms

  • Payment details (processed securely by third-party providers)

Information collected automatically

  • IP address

  • Device type

  • Browser information

  • Pages visited

  • Cookies and tracking technologies

Information from third parties

  • Social media insights (Instagram, TikTok, YouTube)

  • Podcast analytics (Spotify, Apple Podcasts)

Why We Collect Your Data

We process your data under the following lawful bases:

Consent – newsletter sign-ups, marketing
Contract – delivering coaching or products you purchase
Legitimate Interests – website analytics and improvement
Legal Obligation – accounting and tax purposes

How Your Data Is Used

We use your information to:

  • Respond to enquiries

  • Deliver coaching and services

  • Send newsletters (if you opt in)

  • Understand website performance

  • Improve user experience

  • Operate the business and meet legal requirements

We do not sell your personal information.

Who We Share Data With

We share data only with trusted service providers, including:

  • Squarespace (website hosting)

  • Google Analytics

  • Email marketing providers (e.g., Mailchimp)

  • Payment processors (Stripe, PayPal)

  • Analytics and advertising platforms (Meta, TikTok)

All providers must comply with UK GDPR standards.

International Transfers

Some partners store data outside the UK. They use safeguards such as Standard Contractual Clauses and the UK Addendum.

Data Retention

  • Enquiry messages: 12 months

  • Newsletter subscribers: until you unsubscribe

  • Client/coaching records: 6 years (legal requirement)

  • Analytics data: retained per provider settings

Your Rights

You have the right to:

  • request access

  • correct your data

  • ask for deletion

  • withdraw consent

  • request a copy of your data

  • object to processing

Contact Details

Data Controller: Creative Winter (Sole Trader)
Email: Contact Button
Location: United Kingdom

Updates

This policy may be updated. The latest version will always be on this page.

Cookie Policy
Last updated: December 2025

Real Life Included uses cookies and similar technologies to improve your experience and analyse website performance.

What Cookies Are

Cookies are small files stored on your device when you visit a website.

Types of Cookies We Use

Essential Cookies

  • Required for basic site functionality

  • Do not require consent

Analytics Cookies (non-essential)

Used to understand site performance and visitor behaviour.
Examples: Google Analytics, Squarespace Analytics.

Marketing Cookies (non-essential)

Used by:

  • Meta Pixel

  • TikTok Pixel

  • YouTube embeds

  • Spotify embeds

These require prior consent.

Managing Cookies

On your first visit you will see a cookie consent banner where you can:

  • accept all

  • reject non-essential

  • manage preferences

You can also disable cookies via your browser settings.

Third-Party Cookies

Some embedded content (Instagram, YouTube, Spotify) may set cookies. Their policies apply and we do not control them.

Contact

For questions about cookies: Contact Button

Terms of Use
Last updated: December 2025

By using this website www.creativewinter.co.uk, you agree to the terms below.

1. Who We Are

This website is operated by Creative Winter, a UK-based sole trader business.

2. Website Content

All content — text, graphics, audio, videos, branding, and downloads — belongs to Real Life Included and is protected by copyright.

You may not:

  • copy

  • reproduce

  • sell

  • distribute

  • modify

without written permission.

3. No Medical or Therapeutic Advice

Information on this site and within our offer is for creativity only. It is not medical, therapeutic, or clinical advice.

4. External Links

Links to external sites do not imply endorsement. We are not responsible for their content or policies.

5. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • loss of profits

  • loss of data

  • business interruption

  • indirect or consequential damages

Using this site is at your own discretion.

6. Changes to These Terms

These terms may be updated at any time. Continued use of the site means you accept the updated terms.

Refund & Cancellation Policy
Last updated: December 2025

Digital Products

All digital downloads are non-refundable once delivered, unless the product is faulty.

Coaching Sessions

  • Sessions can be rescheduled with 24 hours’ notice.

  • Cancellations within 24 hours may be charged at full rate.

  • Coaching packages may be refunded within 14 days of purchase, minus any sessions already used.

Workshops & Events

Refunds are available up to 7 days before the event date.

Contact

Questions? Email Contact Button